5251 S Laburnum Ave, Richmond, Virginia, 23231
Allen Family Dental is a polarizing practice. Many patients praise Dr. Allen for her professional, gentle, and compassionate care, often noting that she has helped them overcome dental anxiety. However, there is a significant number of complaints regarding administrative disorganization, billing issues, and poor communication, which have led some patients to leave the practice.
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If you have a billing issue, keep detailed records of all your communications and ask for itemized statements immediately.
✓ What Works Well
✗ Areas to Improve
Dr. Allen is a godsend for nervous patients.
The billing department is a major source of frustration.
Great care, but the administrative side needs work.