5424 19th St, #300, Lubbock, Texas, 79407
Patients generally appreciate the thorough and knowledgeable care provided by the clinical staff. Many report significant improvements in their health. However, there are recurring complaints about administrative issues, including rude front desk staff, billing confusion, and poor communication regarding appointments and insurance. The experience can be quite polarized depending on the staff member encountered.
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If you have billing questions, ask to speak with the office manager directly to resolve issues.
✓ What Works Well
✗ Areas to Improve
Great clinical care
Administrative processes need work
Mixed staff experiences