Allington Dental & Braces
1923 Marsha Sharp Fwy W, Lubbock, Texas, 79415
Feedback for this practice is quite polarized. Many patients love the individual staff members, especially the assistants who are described as kind and patient. However, there is a recurring theme of administrative chaos, including long wait times, difficulty reaching the office via phone, and billing inconsistencies. While the clinical care is often rated well, the operational side leaves many feeling frustrated.
We analyze 73 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have an issue, try to speak with a specific assistant rather than the call center.
✓ What Works Well
- Friendly and kind dental assistants
- Good with children in some cases
- Competitive pricing for braces
✗ Areas to Improve
- Extremely long wait times
- Poor communication and unreachable office staff
- Inconsistent billing and scheduling issues
- Why is it so hard to get a human on the phone?
- Are the monthly check-ups for braces consistent?
The clinical staff is great, but the front office is a nightmare.
Wait times are consistently over an hour.
Billing issues have caused major headaches.
- Category Health & Medical
- City Lubbock
- State Texas
- Postcode 79415
- Country United States
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