1 Mascoutah Plaza Dr, Mascoutah, Illinois, 62258
The agency receives mixed reviews. Many long-term clients praise the team for their professionalism and helpfulness, especially during claims. However, there are significant complaints regarding communication, with some clients feeling ignored or frustrated by the lack of follow-up. While the service is often described as top-notch, the administrative issues seem to be a point of contention for some.
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✓ What Works Well
✗ Areas to Improve
Great service
Helpful team
Communication needs improvement