9330 Narcoossee Rd, Orlando, Florida, 32827
This agency has a very mixed reputation. Many clients appreciate the competitive rates and the helpfulness of specific agents like Zachary, Milena, and Brian. However, there is a significant number of negative reviews citing poor communication, difficulty reaching the office, and frustration with claim handling and policy renewals. Some clients feel the agency is unprofessional and unresponsive, leading to a lack of trust. It is a hit-or-miss experience, and potential clients should be cautious and diligent about confirming policy details in writing.
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Always request written confirmation for any policy changes or cancellations to avoid administrative disputes.
✓ What Works Well
✗ Areas to Improve
Zachary is an experienced professional
They never return phone calls
The renewal process was a nightmare