7561 Outlook Dr, Amarillo, Texas, 79106
This practice has a long-standing reputation with many loyal patients who love their doctors, especially Dr. Malone and Dr. Ayala. However, there is a recurring theme of frustration with the front office staff, billing errors, and communication delays. It's a clinic where the medical care is often excellent, but the administrative side can be a major source of stress.
If you have an urgent issue, try to use the patient portal for communication rather than relying on phone calls.
✓ What Works Well
✗ Areas to Improve
Dr. Malone is a godsend.
Great doctors, but the front office is a nightmare.
Billing department is disorganized.