American Family Care Alabaster
120 Colonial Promenade Pkwy, Alabaster, Alabama, 35007
This clinic is a mixed bag. While many patients appreciate the convenience and friendly staff, there are frequent complaints about long wait times, poor administrative communication, and billing issues. It's a place where the quality of care can be inconsistent, and the administrative side is often a source of frustration.
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Use the patient portal for non-urgent communication, as phone lines are often overwhelmed.
✓ What Works Well
- Convenient and fast service
- Friendly and professional staff
- Easy online scheduling
✗ Areas to Improve
- Long wait times for appointments
- Poor administrative communication
- Billing and insurance transparency issues
- Why is it so hard to get a call back?
- Are the billing practices reliable?
Great care, but the office staff is a headache.
I felt truly cared for by my provider.
The care is good, but the admin side is frustrating.
- Category Health & Medical
- City Alabaster
- State Alabama
- Postcode 35007
- Country United States
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