American Homes
1758 Mileground Rd, Morgantown, West Virginia, 26505
American Homes is a company with a very polarized reputation. Many customers have had a 'dream home' experience, praising specific sales staff like 'Big Jim' and Eddie for their patience, knowledge, and genuine care. Conversely, there is a significant group of customers who describe a nightmare experience, citing extreme delays, poor communication, and a lack of accountability from management. It seems the quality of the experience depends heavily on which salesperson you work with and the specific project timeline.
We analyze 70 public reviews for American Homes using our data models and filter out spam to highlight only authentic feedback.
Get every promise, timeline, and discount in writing, and don't rely on verbal agreements during the sales process.
✓ What Works Well
- Helpful and knowledgeable sales consultants
- Good variety of home options
- Personalized service from specific staff members
✗ Areas to Improve
- Significant project delays
- Poor management accountability
- Inconsistent communication
- How long will the build process actually take?
- Can I customize the floor plan?
- Why is it so hard to get an update on my home?
Jim made the process feel like family.
A year-long nightmare with no accountability.
Great homes, but the management is a major letdown.
- Category Real Estate
- Neighborhood Morgantown
- City Morgantown
- State West Virginia
- Postcode 26505
- Country United States
