7000 Midland Blvd, Amelia, Ohio, 45102
This insurance company is highly polarizing. Many customers report extreme frustration with claim denials, poor communication, and what they perceive as unfair settlement offers. There are frequent complaints about the difficulty of reaching a real person and the reliance on automated systems. Conversely, a smaller group of clients reports positive experiences, particularly when working with specific adjusters or agents who are responsive and helpful. It is a company where the quality of service seems to depend heavily on the individual representative and the specific policy type.
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If you have a claim, document everything and consider hiring a public adjuster if you feel the initial offer is unfair.
✓ What Works Well
✗ Areas to Improve
Very frustrating claim process
Some agents go above and beyond
Mixed experiences with coverage