Amigo Insurance
553 Collins St, Joliet, Illinois, 60432
This agency receives highly polarized feedback. Some long-term clients appreciate the helpfulness of specific staff and the competitive rates. However, a large number of reviewers report extremely poor customer service, difficulty reaching anyone by phone, and issues with claims handling. Many clients feel that the agency is only interested in collecting payments and is unresponsive when problems arise. The negative reviews are quite severe, with some calling the agency dishonest and unprofessional.
We analyze 68 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you choose this agency, be prepared to handle most issues yourself, as phone support is often unreliable.
✓ What Works Well
- Competitive rates
- Some staff are very helpful
- Easy payment process
✗ Areas to Improve
- Extremely poor customer service
- Difficulty reaching staff by phone
- Issues with claims and policy coverage
- Why can't I reach anyone by phone?
- Is this agency reliable for claims?
They never answer the phone.
They are only interested in your money.
The worst customer service I've ever experienced.
- Category Financial Services
- City Joliet
- State Illinois
- Postcode 60432
- Country United States
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