Andrew A. Willis, M.D.
197 Ridgedale Ave, #300, Cedar Knolls, New Jersey, 07927
Dr. Willis is highly regarded as a skilled and knowledgeable orthopedic surgeon. Many patients report successful outcomes and appreciate his thoroughness and clear communication. However, there is a recurring theme of frustration with the administrative staff, particularly regarding scheduling, phone communication, and perceived lack of empathy. Despite these administrative hurdles, the clinical care is generally seen as top-tier.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Be prepared for long wait times and be persistent with the office staff if you need a quick response.
✓ What Works Well
- Highly skilled surgeon
- Thorough and clear communication
- Successful surgical outcomes
✗ Areas to Improve
- Poor administrative communication
- Long wait times
- Perceived lack of empathy from staff
- How long is the wait for an appointment?
- Is the staff responsive to phone calls?
The doctor is great, but the office staff is a nightmare.
I had a successful surgery, but the administrative process was stressful.
Dr. Willis is a master of his craft.
- Category Health & Medical
- City Cedar Knolls
- State New Jersey
- Postcode 07927
- Country United States
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