Anew Dental & Orthodontics
13242 S Rte 59, Suite 106, Plainfield, Illinois, 60585
Patients generally praise the clinical staff for being gentle and professional, especially with children and those with dental anxiety. However, there is a recurring frustration regarding administrative issues, specifically billing errors and difficulty reaching management. While the dental work itself is often described as top-notch, the front-office experience has left many feeling like just another number. It seems like a spot on choice for care, but the admin side needs a serious tune-up.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always verify your insurance coverage directly with your provider before the appointment, as the front desk may have outdated info.
✓ What Works Well
- Gentle and kind clinical staff
- Great with children and anxious patients
- Modern and clean facility
✗ Areas to Improve
- Frequent billing and insurance disputes
- Difficulty reaching management or getting callbacks
- High staff turnover
- Why am I being charged for services I didn't receive?
- Can I get a refund for the billing error?
Clinical care is excellent but admin is a headache
Billing department is unresponsive
Great experience with hygienists
- Category Health & Medical
- City Plainfield
- State Illinois
- Postcode 60585
- Country United States
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