24 East Ave, Brockport, New York, 14420
Clients are deeply divided. Many praise the medical staff for their compassion and expertise, especially during emergencies. However, the front desk staff frequently draws fire for being rude and dismissive. Communication issues regarding appointments and billing have led to significant frustration for long-term clients.
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✓ What Works Well
✗ Areas to Improve
Medical care is spot on, but the front office needs a total overhaul.
They are quick to discharge long-term clients over minor misunderstandings.
The vets are worth the drive, but the administrative experience is a headache.