323 25th St NW, Fayette, Alabama, 35555
The veterinary care provided by Dr. Newton is highly regarded, with many clients praising her compassion and skill. However, the clinic is plagued by severe complaints regarding the front desk staff, who are frequently described as rude, dismissive, and unhelpful. This creates a significant barrier for new clients and those in emergency situations, leading to a very mixed reputation.
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If you are a new client, try to establish a relationship with the clinic before an emergency occurs, as they are very selective about new patients.
✓ What Works Well
✗ Areas to Improve
The vet is great, but the receptionist is a nightmare.
They don't seem to care about new pets.
Compassionate care once you get past the front desk.