3925 Kirkwood Hwy, Wilmington, Delaware, 19808
This agency receives mixed reviews. Many clients praise specific agents like Crystal and Shaunice for their professionalism and helpfulness. However, there are significant complaints regarding GEICO's corporate billing, claims processes, and communication issues. While the local staff is often seen as a bright spot, the overall experience is heavily influenced by the broader company's policies.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a billing issue, try to work directly with your local agent rather than the main corporate line for better results.
✓ What Works Well
✗ Areas to Improve
Crystal was great, but the corporate side is a nightmare.
They saved me money, but the claims process is slow.
Local staff is helpful, but the company policies are rigid.