1251 E Main St, Suite 1 and 2, Annville, Pennsylvania, 17003
Annville Family Medicine faces significant challenges following its integration into a larger network. Patients frequently complain about long hold times, poor communication, and a difficult-to-navigate portal system. While many still value their long-term relationships with specific doctors, the administrative hurdles and perceived decline in customer service have led many to consider leaving the practice.
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Use the MyChart app for scheduling and messaging, as phone lines are notoriously difficult to navigate.
✓ What Works Well
✗ Areas to Improve
Used to be great, now it's a struggle
Doctors are good, system is bad
Wait times are excessive