520 E Euclid Ave, San Antonio, Texas, 78212
Dr. Antonio Serna is praised for his attentive listening and diagnostic skills. Many patients feel well-cared for once they are in the back, but the front desk experience is a major point of contention. Reports of rude staff and poor communication are common, making the overall experience inconsistent.
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Try to communicate directly with the clinical staff if possible, as the front desk is often a bottleneck.
✓ What Works Well
✗ Areas to Improve
Dr. Serna is great, but the staff is a headache.
He really listens to my concerns.
The front office needs a total change.