Apex Medical Center
5876 S Pecos Rd, Las Vegas, Nevada, 89120
Patients generally love the providers here, with Rachel Lunini and Dr. Bonnick receiving high praise for their bedside manner and thoroughness. The clinical care is seen as top-notch. However, the administrative side is a frequent source of frustration, with many reports of unreturned calls, billing errors, and poor front-desk management. It is a classic case of great doctors hampered by a struggling office team.
We analyze 76 public reviews for Apex Medical Center using our data models and filter out spam to highlight only authentic feedback.
If you need a refill or referral, show up in person; phone calls are rarely answered.
✓ What Works Well
- Exceptional and caring providers
- Thorough and effective treatment plans
- Clean and well-maintained facility
✗ Areas to Improve
- Extremely difficult to reach by phone
- Frequent billing and insurance issues
- Poor front-desk communication
- Why is it so hard to get a call back?
- Are they accepting new patients?
- How do I get my prescription refills handled?
Rachel is a life-saver, but the office staff is a nightmare.
Great doctors, but don't expect a quick response.
Efficient care once you actually get in the room.
- Category Health & Medical
- City Las Vegas
- State Nevada
- Postcode 89120
- Country United States
