Appalachian Orthopedics
3 Professional Park Dr, Suite 21, Johnson City, Tennessee, 37604
Patients frequently praise the surgical outcomes and the expertise of surgeons like Dr. McKinney and Dr. Holbrook. The clinical care is often described as top-tier. Conversely, the administrative experience—specifically billing transparency, phone responsiveness, and front-desk interactions—is a major source of frustration for many, leading to a polarized patient experience.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always verify insurance coverage and get a written cost estimate for any DME (durable medical equipment) before leaving the office.
✓ What Works Well
- Excellent surgical results
- Knowledgeable surgeons
- Professional clinical staff
✗ Areas to Improve
- Poor phone communication
- Unexpected billing charges
- Long wait times
- Why is my bill so high?
- How do I get a return call?
- Is this procedure covered by insurance?
Great surgeons, but the office staff makes it hard to recommend.
They fixed my knee, but the billing was a nightmare.
Clinical care is 5 stars, admin is 1 star.
- Category Health & Medical
- City Johnson City
- State Tennessee
- Postcode 37604
- Country United States
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