870 State Farm Rd, UNIT 102, Boone, North Carolina, 28607
Patients generally praise the clinical staff for being attentive and professional during procedures. Many report feeling well-cared for and at ease, especially during colonoscopies. However, there is a recurring frustration regarding communication, specifically with unreturned calls and difficulty discussing test results. Some patients feel the administrative side is lacking, leading to significant delays and confusion.
If you need to discuss lab results, bypass the general line and request a supervisor immediately.
✓ What Works Well
✗ Areas to Improve
Clinical care is spot on
Admin needs to step up
Communication is a major pain point