AQS Heating & Air Conditioning
1000 N State St, Unit 119, Hemet, California, 92543
Customers generally praise the technical skill and professionalism of the field crew, especially installers like Cameron and Jonathan. Many report that the team is efficient and leaves the workspace clean. However, there is a recurring frustration regarding communication, specifically with the office staff and scheduling. Some clients feel the pricing is high or that they were upsold unnecessarily. Overall, the company is seen as a solid choice for complex installs, but the admin side needs work.
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✓ What Works Well
- Highly skilled and professional installation crews
- Clean and efficient work habits
- Knowledgeable technicians who explain issues clearly
✗ Areas to Improve
- Poor communication from office staff
- Inconsistent scheduling and appointment reliability
- Reports of aggressive upselling or high repair costs
- Why was I charged a higher weekend rate without notice?
- Is the recommended system replacement actually necessary?
- Why is it so difficult to get a callback from the office?
Installers are spot on and very respectful of the home.
The office team needs to get their act together regarding scheduling.
Great bang for the buck on full system replacements.
- Category Home Services
- Neighborhood Hemet
- City Hemet
- State California
- Postcode 92543
- Country United States
