Aqua Quip
13970 NE 178th Pl, Woodinville, Washington, 98072
Customers love the in-store staff for their deep knowledge and helpful advice on pool and spa maintenance. The free water testing is a huge hit and provides great bang for the buck. However, the service department receives significant criticism for long wait times and poor communication regarding repairs. While the sales experience is generally positive, the post-purchase support for technical issues is a major pain point.
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Stick to the store for supplies and advice, but look elsewhere for major technical repairs.
✓ What Works Well
- Knowledgeable and friendly in-store staff
- Free water testing services
- Great selection of chemicals and accessories
✗ Areas to Improve
- Service department is slow and unresponsive
- Difficulty getting updates on repair parts
- Inconsistent follow-up after sales
- Do you offer free water testing?
- How long does it take to get a spa part replaced?
- Can you help with pool maintenance for beginners?
The staff in the store are absolute gems.
Avoid the service department if you want a quick fix.
Great advice on chemicals saved me a lot of money.
- Category Other
- Neighborhood Woodinville
- City Woodinville
- State Washington
- Postcode 98072
- Country United States
