Arches Medical - Coventry Tiogue (Primary Care and Urgent Care)
982 Tiogue Ave, Coventry, Rhode Island, 02816
Arches Medical (now under Village Medical) has a loyal patient base that appreciates the long-term relationships with providers like Dr. Collins. However, the transition to the Village Medical system has caused significant friction, with many patients reporting issues with billing, wait times, and administrative responsiveness. The clinical care remains highly valued, but the administrative experience is currently a major pain point.
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If you have billing issues, try to speak directly with the office manager rather than the central billing line.
✓ What Works Well
- Long-term, compassionate provider relationships
- Thorough and attentive clinical care
- Convenient on-site lab services
✗ Areas to Improve
- Billing and insurance processing issues
- Long wait times for appointments
- Administrative transition challenges
- Why am I being billed for a covered visit?
- How do I get a referral?
Dr. Collins is the best, but the new system is a mess.
I've been a patient for 24 years, but the recent changes are frustrating.
Great clinical care, but the billing department is a disaster.
- Category Health & Medical
- City Coventry
- State Rhode Island
- Postcode 02816
- Country United States
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