Arches Medical - Wakefield
481 Kingstown Rd, Wakefield, Rhode Island, 02879
Patients are deeply frustrated by the recent management transition, citing poor communication and difficulty reaching staff. While some individual doctors receive high praise for their compassion, the overall administrative experience is described as a nightmare. Many long-term patients feel like just a number and are actively seeking other practices. The consensus is that the office is severely understaffed and disorganized.
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Use the patient portal for non-urgent requests, as phone lines are consistently jammed.
✓ What Works Well
- Compassionate individual physicians
- Some staff members are helpful
- Convenient on-site lab services
✗ Areas to Improve
- Impossible to reach by phone
- Frequent provider turnover
- Poor administrative follow-up
- Why can't I get a return call?
- How do I get my prescription refilled?
- Why was my appointment canceled without notice?
Phone system is a total disaster
Doctors are great but management is failing
Feels like a corporate machine rather than a clinic
- Category Health & Medical
- City Wakefield
- State Rhode Island
- Postcode 02879
- Country United States
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