22 Mill St, Suite 101, Arlington, Massachusetts, 02476
Patients generally praise the providers for being attentive and thorough, often highlighting specific NPs and doctors for their bedside manner. However, the office faces significant criticism regarding administrative reliability, specifically with online booking systems and communication. Some patients feel frustrated by appointment cancellations and billing issues. Overall, the clinical care is seen as top-notch, but the front-office experience is hit or miss.
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Avoid booking via third-party apps; call the office directly to ensure your appointment is actually in their system.
✓ What Works Well
✗ Areas to Improve
Providers are spot on and really listen.
Administrative errors are a major headache.
Great care, but the front desk needs to get it together.