Arthritis and Rheumatology Specialists, P.A.
3424 N Tarrant Pkwy, Suite 420, Fort Worth, Texas, 76177
Patients generally hold Dr. Mustafa and his PAs in high regard for their clinical knowledge and ability to manage complex autoimmune conditions. The clinical care is often described as life-changing. However, there is a massive disconnect with the administrative side of the practice. Patients frequently report being unable to reach the office by phone, issues with billing, and poor communication regarding test results.
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If you need to reach them, try the patient portal or visit in person if you are local, as phone lines are often overwhelmed.
✓ What Works Well
- Highly knowledgeable and thorough providers
- Effective treatment plans for chronic pain
- Compassionate care from PAs
✗ Areas to Improve
- Extremely difficult to reach by phone
- Poor administrative communication
- Billing and insurance issues
- How can I get a return call from the office?
- Why is it so hard to schedule an appointment?
Dr. Mustafa is a genius, but the office staff is a headache.
I finally have a treatment plan that works.
They never answer the phone, it's so frustrating.
- Category Health & Medical
- City Fort Worth
- State Texas
- Postcode 76177
- Country United States
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