Arthritis & Rheumatology Consultants
12000 Elm Creek Blvd N, Suite 150, Maple Grove, Minnesota, 55369
Arthritis & Rheumatology Consultants in Maple Grove has a mixed reputation. Many patients are very happy with their specific doctors, particularly Dr. Leonard, and feel well-cared for. However, there are significant complaints about administrative issues, including billing errors, difficulty reaching the office, and perceived lack of empathy from some staff. It seems to be a clinic where the quality of care is high, but the administrative experience can be frustrating.
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If you have trouble reaching the office by phone, try using the patient portal for non-urgent requests.
✓ What Works Well
- Attentive and thorough doctors
- Friendly and professional clinical staff
- Good quality of care
✗ Areas to Improve
- Billing errors and administrative difficulties
- Very long hold times on the phone
- Occasional lack of empathy from some staff
- Why is it so hard to reach someone by phone?
- Are the administrative staff always this rude?
Great doctors, but the administrative side is a mess.
I've been coming here for years, but the service is slipping.
The care is excellent if you can get past the administrative hurdles.
- Category Health & Medical
- City Maple Grove
- State Minnesota
- Postcode 55369
- Country United States
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