Ascend Medical
619 Rankin St NE, Atlanta, Georgia, 30308
Ascend Medical is highly praised for its compassionate, thorough, and modern approach to primary care. Patients love the personalized attention from providers like Kristen Oliver and Dr. Nassery. However, there are significant complaints regarding administrative issues, including billing errors, difficulty reaching the office, and poor communication. While the medical care is top-tier, the administrative side of the practice is a frequent source of frustration.
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The office has a very cool, modern design that makes the visit feel less clinical.
✓ What Works Well
- Compassionate and thorough providers
- Modern and comfortable office
- Personalized care plans
✗ Areas to Improve
- Billing errors and hidden fees
- Difficulty reaching the office by phone
- Poor administrative communication
- Do you accept my insurance?
- How do I reach the billing department?
The providers are amazing, but the office management is a mess.
I feel heard and understood here.
Be careful with billing; keep your own records.
- Category Health & Medical
- City Atlanta
- State Georgia
- Postcode 30308
- Country United States
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