Ascension Borgess Hospital Borgess Westside Family Practice
2520 Robert Jones Wy, 2nd Fl, Kalamazoo, Michigan, 49009
The practice has a loyal following for its doctors, who are generally seen as compassionate and thorough. However, the transition to Ascension has clearly caused friction. Patients report significant issues with administrative communication, long hold times, and a feeling that the practice is losing its personal touch. It's a clinic in transition, and some long-time patients are unhappy.
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Use the online portal for non-urgent requests to avoid the long phone hold times.
✓ What Works Well
- Compassionate, thorough doctors
- Clean, modern facility
- Good telehealth options
✗ Areas to Improve
- Administrative communication issues
- Long phone hold times
- Inconsistent policies
- Why did my doctor leave?
- How do I get a call back?
Doctors are great, but the admin side is a headache.
Used to be better before the changes.
Still the best place for my family, despite the wait.
- Category Health & Medical
- City Kalamazoo
- State Michigan
- Postcode 49009
- Country United States
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