Ascension Borgess Primary Care - MSB
1535 Gull Rd, SUITE 205, Kalamazoo, Michigan, 49048
This clinic has a mix of very positive and very negative reviews. Many patients love their specific providers, such as Madison Craze and Dr. Henry, for their listening skills and kindness. However, there are significant complaints about administrative issues, including long wait times for appointments, difficulty reaching the office by phone, and perceived assembly-line care.
We analyze 58 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use the patient portal for communication, as phone lines are often busy.
✓ What Works Well
- Kind and attentive providers
- Clean and welcoming facility
- Good follow-up for some
✗ Areas to Improve
- Difficult to reach by phone
- Long wait times for appointments
- Perceived lack of personalized care
- Why is it so hard to get an appointment?
- Are the doctors good?
Madison Craze is wonderful.
The office feels like an assembly line.
Hard to get a hold of anyone.
- Category Health & Medical
- City Kalamazoo
- State Michigan
- Postcode 49048
- Country United States
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