Ascension Columbia St. Mary's - Germantown
N 112 W15415 Mequon Rd, Germantown, Wisconsin, 53022
Dr. Cooper is the standout feature of this clinic, with patients consistently praising her expertise, direct communication, and genuine care. However, the front desk staff is a frequent source of frustration, with many reports of rudeness and unhelpfulness. While the clinical care is highly rated, the administrative experience is a significant pain point for many.
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If you have issues with the front desk, try to communicate directly with the doctor's nurse or use the online portal.
✓ What Works Well
- Dr. Cooper is highly knowledgeable and attentive
- Efficient check-in process for most
- Clean and safe facility
✗ Areas to Improve
- Rude and unhelpful front desk staff
- Long phone wait times
- Occasional billing and communication issues
- Why is it so hard to get a human on the phone?
- Are the front desk staff always this rude?
Dr. Cooper is amazing, but the front desk needs a total overhaul.
Great clinical care, but the admin side is very frustrating.
I love my doctor, but I dread calling the office.
- Category Health & Medical
- City Germantown
- State Wisconsin
- Postcode 53022
- Country United States
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