Ascension Medical Group Sacred Heart Primary Care - Perdido Bay
13137 Sorrento Rd, B, Pensacola, Florida, 32507
Patients at Ascension Perdido Bay generally appreciate the quality of care from providers like Dr. Whitaker and Heather Dickin, noting their compassion and thoroughness. However, the clinic is plagued by significant administrative issues, including billing errors, difficult phone systems, and poor follow-up. While the medical care is often rated highly, the administrative experience frequently frustrates patients.
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Clarify if a follow-up call will be billed as a telehealth appointment before agreeing to it.
✓ What Works Well
- Compassionate and thorough providers
- Clean and modern facility
- Good patient advocacy
✗ Areas to Improve
- Billing errors and hidden fees
- Difficult phone and scheduling systems
- Inconsistent administrative follow-up
- Why was I billed for a telehealth visit I didn't request?
- How can I reach the office to reschedule?
The doctors are great, but the office staff is a nightmare.
I felt heard and cared for by my provider.
Billing is a constant source of stress.
- Category Health & Medical
- City Pensacola
- State Florida
- Postcode 32507
- Country United States
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