Ascension Saint Thomas Medical Partners - Franklin Specialty Center
3301 Aspen Grove Dr, #100, Franklin, Tennessee, 37067
This center has a polarized reputation. Many patients love specific providers like Zerene Stephen and Dr. Mark Stanley, praising their thoroughness and kindness. However, there are frequent, severe complaints regarding the office management, billing transparency, and difficulty reaching staff via phone. Patients often feel like 'a number' rather than a person due to administrative hurdles.
We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have billing questions, request to speak with a supervisor immediately rather than waiting for a callback.
✓ What Works Well
- Excellent individual providers
- Thorough medical care
- Clean and organized facilities
✗ Areas to Improve
- Poor administrative communication
- Billing transparency issues
- Difficult to reach by phone
- Why is the billing so confusing?
- How can I reach a human on the phone?
Great doctors, terrible office management.
I feel like a number here.
Zerene Stephen is a gem.
- Category Health & Medical
- City Franklin
- State Tennessee
- Postcode 37067
- Country United States
readers daily.