Ascension Saint Thomas Medical Partners Hendersonville
114 Saundersville Rd, Hendersonville, Tennessee, 37075
Patients are deeply divided here. Many adore their specific providers, citing them as caring and thorough, while others are frustrated by poor communication, long wait times, and administrative errors. It seems like a great place if you find the right provider, but the office management leaves much to be desired.
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If you have an urgent need, use the patient portal for messages, but follow up with a call if you don't hear back within 24 hours.
✓ What Works Well
- Caring and attentive providers
- Clean facility
- Good patient-provider relationships
✗ Areas to Improve
- Poor administrative follow-up
- Difficulty reaching staff by phone
- Inconsistent billing and coding
- Why is it so hard to get a prescription refill?
- How do I reach a human on the phone?
- Why was my appointment canceled?
The providers are the saving grace of this clinic.
Front desk staff can be dismissive.
Expect long waits for lab work.
- Category Health & Medical
- City Hendersonville
- State Tennessee
- Postcode 37075
- Country United States
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