Ascension St. John Hospital Health Center at Kercheval
17141 Kercheval Ave, Grosse Pointe, Michigan, 48230
Patients generally praise the physicians, especially Dr. Tesch, for their thoroughness and kindness. However, the administrative experience is a frequent source of frustration, with reports of rude front desk staff, billing issues, and difficulty reaching the office by phone.
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If you have billing issues, try to resolve them through your insurance provider first, as the hospital's billing department can be difficult to reach.
✓ What Works Well
- Thorough and kind doctors
- Clean and professional environment
- Minimal wait times for appointments
✗ Areas to Improve
- Rude front desk staff
- Billing and insurance issues
- Difficult to reach by phone
- How do I obtain my medical records?
- Why is the billing department so hard to reach?
Dr. Tesch is the best doctor I've ever had.
The staff at the lab counter needs better training.
Great care, but the admin side is lacking.
- Category Health & Medical
- City Grosse Pointe
- State Michigan
- Postcode 48230
- Country United States
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