Ascension St. Vincent's Lung Institute - Riverside
3 Shircliff Way, Suite 625, Jacksonville, Florida, 32204
Patients generally praise the medical expertise and bedside manner of the doctors, particularly Dr. Szwed. However, there is a recurring frustration regarding administrative efficiency, specifically with long wait times for appointments and poor communication regarding prescription refills and oxygen supplies. While the clinical care is often described as top-notch, the back-office support struggles to keep up with patient needs.
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Use the patient portal for initial contact, but follow up with a phone call if you don't hear back within 48 hours.
✓ What Works Well
- Knowledgeable doctors
- Compassionate care
- Clear explanations
✗ Areas to Improve
- Long wait times for appointments
- Poor communication
- Difficulty reaching staff
- Where is the parking located?
- Why is my prescription delayed?
Doctors are spot on with care
Admin needs to step up
Hard to get a call back
- Category Health & Medical
- City Jacksonville
- State Florida
- Postcode 32204
- Country United States
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