2 Medical Park Dr, Asheville, North Carolina, 28803
This practice is widely loved for its dedicated and knowledgeable pediatricians who truly care about their patients. Many families appreciate the 24/7 nurse line and weekend clinic hours. Conversely, a vocal group of parents reports significant issues with the front desk staff, citing rudeness, difficulty scheduling, and poor communication, which has led some to leave the practice.
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The weekend sick clinic is a lifesaver, but try to use the portal for non-urgent requests to avoid phone frustration.
✓ What Works Well
✗ Areas to Improve
Doctors are 5-star, office staff is 1-star
Great care, but the administrative side is a headache
Love the doctors, but the front desk makes it hard to stay