Aspen Dental - Alton, IL
1809 Homer M Adams Pkwy, Ste A, Alton, Illinois, 62002
Patients are split between praising the clinical staff for their empathy and skill, and venting about the front desk and billing department. Many feel the office is more focused on revenue than patient care, citing high costs and poor communication. While some find the dental work top-notch, others report feeling like they are at a car dealership. The scheduling process is a major pain point for many.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always ask for a detailed itemized bill before paying upfront, as insurance processing can be hit or miss.
✓ What Works Well
- Compassionate dental staff
- Clean facility
- Modern equipment
✗ Areas to Improve
- Rude front desk
- Opaque billing practices
- Scheduling delays
- Why is the treatment plan so expensive?
- Can I get a refund for unused services?
Clinical staff are spot on and kind.
Billing feels like a scam.
Front desk needs a serious attitude check.
- Category Health & Medical
- City Alton
- State Illinois
- Postcode 62002
- Country United States
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