Aspen Dental - Chico, CA
1931 E 20th St, Chico, California, 95928
Patients have widely varying experiences here. While some appreciate the modern equipment and friendly hygienists, others report significant issues with billing, unprofessional management, and poor clinical outcomes. There is a recurring theme of patients feeling like they are being 'scammed' or treated as a number in a corporate machine. Communication from management is a frequent complaint.
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The office is a franchise, which often leads to high staff turnover and inconsistent patient care.
✓ What Works Well
- Modern equipment and clean facility
- Some staff are very kind and professional
- Convenient location
✗ Areas to Improve
- Poor management and lack of follow-up
- Billing disputes and lack of transparency
- Inconsistent clinical quality
- Why was I charged for services not covered by insurance?
- Is there an owner I can speak to about my complaint?
- Why did my crown fall off twice?
Felt like a drive-thru dentist office.
The hygienists are great, but the management is a nightmare.
They don't pre-authorize expensive procedures, leading to surprise bills.
- Category Health & Medical
- City Chico
- State California
- Postcode 95928
- Country United States
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