1931 E 20th St, Chico, California, 95928
Patients have widely varying experiences here. While some appreciate the modern equipment and friendly hygienists, others report significant issues with billing, unprofessional management, and poor clinical outcomes. There is a recurring theme of patients feeling like they are being 'scammed' or treated as a number in a corporate machine. Communication from management is a frequent complaint.
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The office is a franchise, which often leads to high staff turnover and inconsistent patient care.
✓ What Works Well
✗ Areas to Improve
Felt like a drive-thru dentist office.
The hygienists are great, but the management is a nightmare.
They don't pre-authorize expensive procedures, leading to surprise bills.