Aspen Dental - Laurel, MD
14398 Baltimore Ave, STE 101, Laurel, Maryland, 20707
The clinical team at this location receives high praise for their bedside manner and technical skill, often making nervous patients feel at ease. Conversely, the administrative and billing processes are a major pain point for many, with reports of surprise charges and poor communication. It is a place where the dentists shine, but the business side often leaves patients feeling frustrated.
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✓ What Works Well
- Kind and gentle dentists
- Efficient clinical procedures
- Welcoming office atmosphere
✗ Areas to Improve
- Aggressive upselling
- Billing and insurance confusion
- Poor administrative communication
- Why is the treatment plan so expensive?
- Do you really need all these procedures?
- How do I resolve a billing error?
The dentists are heroes, but the billing is a nightmare.
Great clinical care, but watch your wallet.
Very friendly staff, but the admin side needs work.
- Category Health & Medical
- City Laurel
- State Maryland
- Postcode 20707
- Country United States
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