Aspen Dental - Norfolk, NE
1130 S 13th St, Norfolk, Nebraska, 68701
Patients generally praise the staff for being friendly and helpful, especially during emergency visits. However, there are significant complaints regarding billing transparency, aggressive sales tactics for expensive procedures, and frequent appointment rescheduling. While many find the clinical care top-notch, the administrative side leaves a lot to be desired for some.
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Always ask for a written treatment plan and verify insurance coverage independently before agreeing to expensive procedures.
✓ What Works Well
- Friendly and welcoming staff
- Quick emergency appointment availability
- Painless procedures
✗ Areas to Improve
- Billing and financing transparency issues
- Frequent appointment rescheduling
- High pressure sales for cosmetic work
- Why do I have to pay before the procedure?
- Do you accept Medicaid?
- Why was my appointment rescheduled again?
Staff is super sweet and makes you feel comfortable.
Billing practices feel like a money grab.
Great dental work but the admin side is a mess.
- Category Health & Medical
- City Norfolk
- State Nebraska
- Postcode 68701
- Country United States
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