Aspen Dental - Novi, MI
26222 Novi Rd, Suite 200, Novi, Michigan, 48375
Patients generally praise the clinical staff for being gentle and professional, especially with children and nervous patients. However, there is a recurring frustration regarding inconsistent billing practices and unexpected charges. While many find the care top-notch, others feel the office pushes unnecessary procedures. Overall, it is a mixed bag of great clinical care versus administrative headaches.
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Always request a written, itemized treatment plan before agreeing to any work to avoid surprise bills.
✓ What Works Well
- Gentle and patient with children
- Same-day emergency appointments
- Modern, clean facility
✗ Areas to Improve
- Inconsistent and confusing billing
- High-pressure sales tactics for expensive work
- Long wait times for administrative help
- Why am I being charged for procedures I didn't authorize?
- Do you accept my specific insurance plan?
The clinical team is spot on with their care.
Billing department needs a serious overhaul.
Great for emergencies, but watch your wallet.
- Category Health & Medical
- City Novi
- State Michigan
- Postcode 48375
- Country United States
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