Aspen Dental - Springfield, IL - West
2661 S Veterans Pkwy, Springfield, Illinois, 62704
Reviews for this location are polarized. While some patients appreciate the quick service and friendly staff, many others report significant issues with billing transparency and aggressive upselling. Communication breakdowns and scheduling frustrations are recurring themes in negative feedback.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always request a written, itemized estimate before agreeing to any procedure to avoid surprise costs.
✓ What Works Well
- Quick appointment availability
- Friendly front desk staff
- Comprehensive in-house services
✗ Areas to Improve
- Confusing billing and upselling
- Poor communication regarding insurance
- Inconsistent patient care
- Why are the prices higher than quoted?
- Do they accept my insurance?
Billing is a major headache
Staff can be dismissive when questioned
Mixed experiences with dental work
- Category Health & Medical
- City Springfield
- State Illinois
- Postcode 62704
- Country United States
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