Aspen Dental - West Springfield, MA
935 Riverdale St, West Springfield, Massachusetts, 01089
Aspen Dental in West Springfield has a very polarized reputation. While some patients report positive, efficient experiences with specific staff, there is a high volume of complaints regarding aggressive upselling, billing errors, and poor communication. Many patients feel the practice prioritizes profit over patient care.
We analyze 58 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always get a second opinion before agreeing to expensive treatment plans at high-volume dental chains.
✓ What Works Well
- Convenient emergency appointments
- Friendly individual staff members
- Modern office equipment
✗ Areas to Improve
- Aggressive upselling of unnecessary procedures
- Frequent billing errors and hidden fees
- Poor communication and long wait times
- Why was I charged for services not performed?
- Do you honor your denture warranty?
Feels like a sales pitch
Billing is a nightmare
Some staff are great, but the system is broken
- Category Health & Medical
- City West Springfield
- State Massachusetts
- Postcode 01089
- Country United States
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