1310 Shermer Rd, #100, Northbrook, Illinois, 60062
This practice is widely loved for its dedicated and knowledgeable pediatricians, particularly Dr. Shapiro. Parents feel like family and appreciate the 24/7 availability and the 'old school' bedside manner. However, there are some frustrations regarding the administrative side, specifically billing and front-desk interactions, which some parents find dismissive or disorganized.
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If you have billing questions, try to speak directly with the office manager rather than the front desk staff to get clearer answers.
✓ What Works Well
✗ Areas to Improve
Doctors are the best, but the office staff needs work.
We feel like family here.
Great care, but billing is a headache.