2241 Green Valley Rd, New Albany, Indiana, 47150
Patients generally praise the medical expertise of the doctors, particularly Dr. Haeberle and Dr. Knable, for their effective treatments. However, the office suffers from significant administrative friction, including billing disputes and difficulty reaching staff by phone. While clinical outcomes are often spot on, the front-office experience leaves many feeling like just a number. The clinic is clearly busy, which sometimes leads to a rushed feeling during appointments.
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Always verify your insurance coverage and copay status with your provider before the visit, as the front desk may default to charging a deposit.
✓ What Works Well
✗ Areas to Improve
Doctors are great but the admin team is a mess.
Billing practices feel like a cash grab.
Wait times are usually short once you get in.