3 Progress St, Suite 100, Edison, New Jersey, 08820
Patients at Astera Cancer Care generally report high satisfaction with the medical staff, particularly the oncologists who are described as thorough, attentive, and compassionate. However, there is a recurring theme of frustration regarding the administrative side, specifically the phone system, billing department, and front desk staff. While the clinical care is top-tier, the support services often fall short of patient expectations.
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The FMLA and patient records team is noted as being much more responsive than the general billing department.
✓ What Works Well
✗ Areas to Improve
The doctors are life-savers, but the office management needs work.
Dr. Khalid is incredibly thorough and kind.
The front desk staff can be dismissive at times.