Astra Behavioral Health
1013 Granite Dr, Bardstown, Kentucky, 40004
This facility has a very mixed reputation. While some patients find their therapists and day programs life-changing, there are frequent and serious complaints about administrative issues, including difficulty reaching staff, billing errors, and canceled appointments. It seems to be a place where the quality of care depends heavily on the specific provider.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have trouble with the phone system, try using the patient portal, though responses can still be slow.
✓ What Works Well
- Some highly skilled and caring therapists
- Effective day treatment programs
- Helpful for medication management
✗ Areas to Improve
- Frequent administrative and billing issues
- Difficulty reaching staff by phone
- Inconsistent communication regarding appointments
- How do I reach someone by phone?
- Why was my appointment canceled?
Therapists are dedicated and kind
Front desk can be difficult to work with
Billing processes are confusing
- Category Health & Medical
- City Bardstown
- State Kentucky
- Postcode 40004
- Country United States
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