Atrium Health Levine Children's Charlotte Pediatrics
332 N Trade St, Suite 1500, Matthews, North Carolina, 28105
Parents generally love the doctors here, often calling them kind and thorough. However, the administrative side is a major pain point. Many report long hold times and frustration with the rigid scheduling policies. It feels like a great clinical team trapped in a clunky, impersonal system.
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Use the online portal for scheduling instead of calling to avoid the 30-minute hold times.
✓ What Works Well
- Excellent, caring doctors
- Thorough medical explanations
- Good bedside manner
✗ Areas to Improve
- Extremely long phone hold times
- Rigid scheduling/grace period policies
- Difficulty reaching staff
- How do I get a same-day appointment?
- Why is the phone system so slow?
Doctors are spot on
Front desk can be rude
System feels overbooked
- Category Health & Medical
- City Matthews
- State North Carolina
- Postcode 28105
- Country United States
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