Atrium Health Levine Children's Shelby Children's Clinic
709 N Dekalb St, Shelby, North Carolina, 28150
The clinic is a mixed bag; parents absolutely love the pediatricians, who are described as caring and attentive. However, the front desk and administrative staff receive heavy criticism for being rude, dismissive, and inefficient. Long wait times and difficulty scheduling appointments are common complaints that overshadow the excellent medical care provided by the doctors.
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Use the patient portal for non-urgent questions to avoid the long phone hold times.
✓ What Works Well
- Highly skilled and caring pediatricians
- Good rapport with children
- Effective medical advice
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Extremely long wait times on the phone
- Poor administrative communication
- Why is it so hard to get an appointment?
- Are the receptionists always this dismissive?
The doctors are spot on, but the front office is a nightmare.
I love the care my kids get, but the scheduling process is a total headache.
Great medical team, but they need to fix their front-end service.
- Category Health & Medical
- City Shelby
- State North Carolina
- Postcode 28150
- Country United States
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